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Otto Kaiser Patient Portal
OKMH has partnered with MyCareCorner (MCC) patient portal to bring a new service to our community and patients.

MCC Support Hotline Service (NOW AVAILABLE)
Hotline Number - 855-478-8101
8AM - 5PM Central Time (Service is closed on all MCC holidays. Calls outside of business hours and on holidays will go to voicemail and be returned the next business day.)

The support hotline should be your patients' first call for issues like:
• Password resets
• MyCareCorner account deletion
• Help connecting to third-party apps and health devices
• Sharing records
• Managing accounts
• Accepting/troubleshooting MyCareCorner invitations
• General bill payment questions (rerouted to TruBridge billing company)
• MyCareCorner desktop and mobile app navigation
**Hotline WILL NOT answer clinical questions or questions about specific health conerns***

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COVID-19


What to do if you are sick:


If you are experiencing fever and symptoms of respiratory illness, such as cough or difficulty breathing, and have been in close contact with a person known to have COVID-19, OR if you live in or have recently traveled to an area with ongoing COVID-19 spread please call ahead to a healthcare professional before coming in to seek medical treatment.

Call Otto Kaiser Memorial Hospital at (830) 583-3401 and let them know that you are concerned you may have Coronavirus or COVID-19 and would like to speak with a member of Nursing Administration. If your symptoms are mild, it is likely that you will be able to isolate yourself and treat your symptoms at home. More severe cases could require medical attention. We will help you decide the safest way to seek medical care while limiting the number of people exposed.

How do I protect myself and my family?

For current information about COVID-19 and recommendations for keeping yourself and your family healthy, we recommend these resources:
Centers for Disease Control (CDC)

Texas Department of State Health Services

If you have travel plans, we encourage you to visit the CDC Travel Site

Persons at risk for severe complications from COVID-19


The available data is currently insufficient to confirm risk factors for severe risk, but it is believed that older adults, those with certain chronic conditions, and those with compromised immunity are at the highest risk for severe outcomes if infected with COVID-19.

What you can do to help prevent the spread of COVID-19 and other respiratory illnesses:

Stay home when you are sick.
Avoid close contact with people who are sick.
Wash your hands often with soap and water for at least 20 seconds, especially before eating, and after going to the bathroom, blowing your nose, coughing, or sneezing.
If washing your hands is not an option, use an alcohol-based hand sanitizer with at least 60% alcohol.
Avoid touching your eyes, nose and mouth.
Cover your cough or sneeze with a tissue, then throw the tissue in the trash. Do not reuse a tissue.
Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.


Be prepared for changes or disruption to normal processes

Our highest priority is to ensure our patients receive the highest quality of care in the safest environment. As this situation evolves, we may have to change some processes or cancel events or services (ex. classes, appointments, events, etc.). We will be sure to keep the public informed as these things occur.